Turn complex lending policy into instant answers for intermediaries

Mast Assist

A Policy Assistant for Every Question

Mast Assist delivers clear and coherent policy answers to brokers that your team can trust. Give brokers confidence and your team peace of mind.

Mast is trusted by leading lenders

MAST ASSISt

The Hidden Cost of Complex Policies

When intermediaries can't find clear answers quickly, everyone pays the price.

Intermediaries lose time searching dense A-Zs

Naming conventions vary across lenders, making it hard to find the right policy.

BDMs field repetitive policy questions

Time that could be spent elsewhere gets eaten up by déjà-vu questions.

Policy changes take days to cascade

Updates to lending criteria take too long to reach intermediaries.

Inconsistency leads to complaints

Outdated or unclear responses can disappoint intermediaries and lenders.

‍Live in Minutes, Not Months

Get your Mast Assist up and running with our streamlined 3-step process

Ingest

Upload PDFs, Word docs, or link your policy site

Configure

Upload policy, add disclaimers, configure the assistant's tone

Deploy

Drop a single script tag to embed the widget

An Expert on Your Policy, Always On Call

Straightforward Answers

Responds to intermediary questions with clear answers, backed by citations from policy docs

Receive Instant Responses

No more waiting for a BDM to check the policy

Policy Alternatives

Flags exceptions when configured by your team

Complete Audit Trail

Maintains full Q&A history for quality assurance and staff training

Tangible Business Impact

Freeing up your BDMs to focus on what matters and providing intermediaries with more information, winning more business.

MAST ASSIST

Enterprise-Grade Capabilities

Source-linked Answers

Every reply includes 'View source' with line-level anchors to policy documents

Smart Escalation

Route complex cases to your team via email/ CRM/ Teams

Policy Versioning

Pin the Mast policy assisant to specific policy versions and update in one click

Change Workflow

Draft → review → approve → publish process with role-based permissions

Analytics & Insights

Track top questions, support re-routing, & time-saved estimates
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Multichannel Deploy

Web widget, partner portal, broker hub, or API integration options
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Multi-tenant ready

Manage multiple brands or product sets from one central console
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Smart Guardrails

Domain-bounded retrieval, safety filters & fallbacks to support
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mast policy assistant

Ready to make policy simple?

Lead the charge and transform your intermediaries' experience with Mast Assist.