.png)
TL;DR:
Melton Building Society (MBS), a regional lender offering specialist products, partnered with Mast to overhaul their outdated mortgage origination system. Mast’s cloud-native platform provided the flexibility, control, and real-time adaptability MBS needed to streamline their processes. Mast’s solution empowered MBS to easily update lending rules, integrate with future technologies, and deliver a better experience for both internal teams and customers. The partnership has positioned MBS for continued success in the evolving digital landscape.
Challenge
Melton Building Society (MBS) manages a range of specialised and diverse mortgage products, such as self-build, impaired credit, buy-to-let, and shared ownership. With these intricate lending needs, it became critical for MBS to adopt a modern, flexible system capable of handling their unique requirements. However, their existing manual processes and rigid systems created multiple roadblocks:
- Friction in the borrower journey, slowing down the lending process
- Inability to integrate with key APIs, limiting efficiency and access to modern tools
- Outdated technology, with no capacity for real-time adjustments or improvements
- Slow operational processes, leading to delays in critical decision-making
Dan Atkinson, Head of Distribution at MBS, explained, “We needed an origination portal capable of managing the complexities of specialist lending while also enhancing the user experience and streamlining decision-making. Our previous system simply lacked the flexibility and control we required.”
Solution
To address these issues, MBS partnered with Mast, a cloud-native loan origination provider offering a customisable, flexible platform designed to streamline the mortgage journey. Mast’s platform empowered MBS to control many aspects of their lending rules, making adjustments in real time without needing extensive coding. The ability to integrate with various systems and quickly update lending criteria was a game-changer.
By simplifying processes and offering advanced application filtering capabilities, Mast’s platform reduced the friction in the borrower journey while enhancing the overall efficiency of MBS’s operations.
Implementation
Our implementation with MBS was a success due to our close collaboration with teams ranging from underwriters and broker managers to senior stakeholders. Instead of replicating their processes, we focused on understanding their pain points; through workshops and iterations, we developed a solution that enhances their operations. Delivering a market-ready platform quickly and continually evolving it has ensured our software adapts to their needs. Our aligned goals and flexible approach have fostered a strong and transparent working relationship, providing a strong foundation for a long partnership.
Simon Taylor, CEO of MBS, commented, “Mast’s ability to understand our needs and collaborate closely has been vital in driving our digital transformation. Their platform has truly empowered us to improve both our processes and customer experience.”
Benefits for Lenders
Mast’s platform offers significant advantages to other lenders as well. In an industry increasingly moving toward cloud-native solutions and AI-driven technologies, Mast’s solution ensures:
- Future-proof integration capabilities, allowing seamless connectivity with emerging tools and technologies
- Adaptability in a fast-changing environment, enabling lenders to adjust risk appetites and lending policies quickly
- A streamlined user experience, with an easy-to-use platform that improves operational efficiency for both internal teams and external partners
With control over lending rules and the flexibility to respond to market shifts, Mast’s platform positions lenders to stay competitive and responsive in an evolving digital landscape.
Conclusion
Mast has helped MBS transform their mortgage origination process, making it faster, more flexible, and better suited to their unique lending needs. With Mast’s innovative platform, MBS is now well-prepared for the future, ready to meet the demands of both their members and the broader financial landscape.
